Published on November 25, 2019

Firelands Physician Group Receives 2019 Press Ganey Pinnacle of Excellence Award® for Achieving and Sustaining Excellence in Patient Experience

Firelands Physician Group is pleased to announce it has been named a 2019 Pinnacle of Excellence Award® winner by Press Ganey. The Pinnacle of Excellence Award recognizes top-performing clients from health care organizations nationwide on the basis of extraordinary achievement and consistently high levels of excellence for at least three years in Patient Experience.

Firelands Physician Group has continually strives to make the patient experience a key pillar in their training, staff meetings and culture. They review all feedback from patients with their care teams on a monthly basis and also meet with a Patient and Family Advisory Council to get formal input from patients throughout each year.

“Our employees are drawn to the healthcare field because they want to make a difference in a patient’s life, whether big or small,” comments Katherine Smith, Director of Quality with Firelands Physician Group. “Having continual emphasis on patient experience comes organically for our team. As an organization, we build upon that and use positive feedback to fuel our efforts and constructive feedback to make us better. This recognition is a direct reflection of the wonderful job our providers and staff do to serve their patients every day.”

"Congratulations to Firelands Physician Group for receiving the Pinnacle of Excellence Award,” said Patrick T. Ryan, Executive Chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”

The Press Ganey Pinnacle of Excellence Award is a highly regarded symbol of achievement in the health care industry. According to Jeremy Normington-Slay, DPT, MBA, FACHE, President and CEO of Firelands Regional Medical Center, the award represents an important recognition from the industry’s leader in measuring, understanding, and improving the delivery of care.

“Firelands Physician Group is the only primary care and multispecialty group in the state of Ohio to receive this prestigious award in 2019. It is a testimony to the personalized, high-quality care that we deliver to the patients we serve each and every day. I could not be more proud of our entire team for earning this high level of recognition,” stated Jeremy Normington-Slay, DPT, MBA, FACHE, President & CEO of Firelands Regional Health System.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enables enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

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