Patients: Billing

Patients: Billing

What if I have a billing question?

For your convenience, our central billing office is staffed Monday through Friday from 8:00 am to 5:00 pm. You can the office at 419.557.5530.

Why did I get a bill from an outside laboratory?

You will receive a separate from the laboratory for their analysis of your lab work.

I have insurance. Why did I get a bill?

Not all of the services we provide are covered by all insurance carriers. We make every effort to inform you if we believe a service may not be covered. However, it is your responsibility to know the coverage limitations of your insurance policy. Since we contract with several companies, it is impossible for us to know the requirements of each individual policy.
 Your insurance policy is an agreement between you and your insurance company. You are responsible for your account. You are also responsible to know your policy’s benefits and requirements. Firelands Physician Group does not determine the amount of coverage you will receive -- that is determined by your insurance carrier. Any questions you may have concerning your benefits should be directed to your insurance company’s member services representative. Please be sure to notify your doctor’s office or the central billing office if you have any changes in coverage or carrier.

Why didn’t my insurance pay for this charge?

Please call your insurance member services representative. The member or customer service phone number and address are listed on the back of your insurance card. The member services representative will be able to assist you. Firelands Physician Group does not determine what items and services are covered. Covered items and services are determined by your insurance carrier.

Why did I get a bill from Firelands Physician Group? I was in the hospital, and they have already billed me.

The bill that you received from the hospital does not include the services of your Firelands Physician Group physician. The billing you received from Firelands Physician Group is for the professional services rendered by your Firelands Physician Group physician.

What is your policy for posting patient payments?

Patient payments are posted to the oldest patient account balance.

Why was my co-pay posted to another date of service?

If you have an outstanding patient balance from a previous visit and then see a Firelands Physician Group physician before paying off that balance, any payment that you make will be posted to the oldest outstanding patient balance. It is the policy of Firelands Physician Group to post patient payments to the oldest outstanding patient balance.